Privacy Policy

Vale Forma respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect information when you visit our website or place an order.

Information We Collect

When you place an order, we may collect information including:

• name
• billing and shipping address
• email address
• phone number
• order details

We only collect information required to process orders, provide services, communicate with customers, and improve our website experience.

Payment Information

Payments are processed through secure third-party payment providers, including WooCommerce payment services.

Vale Forma does not store complete payment information details.

How We Use Your Information

Your information may be used to:

• process and fulfil orders
• provide order updates
• respond to enquiries
• provide customer support
• improve our website and services

Website Analytics

We may use analytics services, including Google Analytics, to understand website usage and improve customer experience.

These services may collect information such as:

• pages visited
• device information
• browser information
• general website activity

This information is collected in an aggregated manner and does not directly identify individual customers.

Cookies

Our website may use cookies and similar technologies to:

• maintain website functionality
• remember preferences
• analyse website performance

You may adjust your browser settings to manage cookies.

Email Communication

Vale Forma may contact customers regarding:

• orders
• customer enquiries
• service-related information

Data Security

Vale Forma takes the protection of customer information seriously.

We only collect and use information necessary to process orders, provide customer support, and operate our services.

Payments are processed securely through trusted, encrypted payment providers. Vale Forma never stores card details or accesses full payment information.

Third-Party Services

We may use trusted third-party services to operate our website, process payments, deliver services, and analyse website performance.

These providers handle information according to their own privacy policies.

Your Rights

You may contact us if you wish to:

• request access to personal information we hold about you
• request correction of inaccurate information
• ask questions about how your information is handled

Contact

For privacy-related enquiries: Contact@Valeforma.com.au